Refund policy

Returns​

We hope you will be totally satisfied with your ELYTRUM purchase. If, for any reason you are unhappy with the purchase, you do have the Statutory Right to cancel your order. If the products have already been shipped and you wish to return them and receive a refund of your payment, please send the products back to us. All returns must be requested within 14 days of delivery or collection. To cancel, please email us at info@elytrum.com with your name, address, order reference number and reason for return.

Products must be returned to us within 14 days of the request. To be eligible for a return, you must return products to us unused, in their original packaging and in saleable condition to avoid damage in transit back to us. It is your responsibility to ensure that the products are returned in perfect condition. Orders must be returned to us at your own cost, unless the item is faulty or the wrong item has been delivered.

We recommend that returns are sent by ‘registered delivery' and the original proof of posting is emailed to us at info@elytrum.com.

Please note, as with all-natural and handmade products, there may be variations in colour or shape. 

Please email us at info@elytrum.com to arrange a product return.

Damaged or incorrect goods 

In the unlikely event that your order is incorrectly shipped or found to be damaged or defective or not fit for purpose, please email info@elytrum.com as soon as possible. 

You must within three days of delivery notify us of any alleged defect, shortage or other shortcomings in the goods which shall otherwise be deemed to have been delivered in accordance with your order.  If you properly reject any goods which are not in accordance with the contract between us you must nevertheless return the goods to us post-paid. 

You may exchange the item for something else, subject to stock availability, or receive a full refund of the price paid (excluding any delivery charges). 

Refunds

Once we receive the goods, unused and in saleable condition, a refund for their cost will be made to the card used when paying for the order. We will email you when the item has been received and will inform you when the credit has been made to your card account. This is normally within 14 days of receipt of the goods. If you wish to exchange an item, you will have to pay any difference in the cost of the item and any additional delivery cost. We will tell you what this is so you can arrange payment.

Order changes / Cancellations

Please email info@elytrum.com immediately after placing your order if you need to edit or cancel your order.